Support

Newsletter & Email Marketing

 
Sitemason is offering a robust, full featured Email Marketing and Newsletter service at extremely competitve prices and even better reliability.

In line with the deprication of our Listserv service, we are now offering a new great service that promises much better email delivery reliability, an increased features list for monitoring your subscribers and marketing campaigns, and a great new user interface to manage it all.

Read through our Questions & Answers section for more information, or contact Sitemason directly by calling 615.301.2600 or download the user guide.
 

Pricing

 
Subscribers Price per Month
500 $10
1,000 $15
2,500 $25
5,000 $40
10,000 $65
25,000 $125

Questions & Answers

 

When should I use Sitemason's Newsletter instead of my corporate email account to send bulk email?

Sitemason Newsletter is ideal for sending legitimate bulk email to an opt-in subscriber base. Our service will help you increase your deliverability rates, manage email campaigns, and track the effectiveness of your campaigns. We will also help to ensure that you are compliant with federal and state anti-spam laws, providing you with peace of mind and keeping you out of trouble.

How do I create an "Opt-In" mailing list?

The term "Opt-In" means that a subscriber has given you permission to send email to their email address. For example, you may create an opt-in list by inviting visitors and customers to subscribe to your email list via a signup page on your website. "Double Opt-In" takes this a step further by adding an additional step, requiring the subscriber to respond to a confirmation email in order to be added to your list.

Is there a limit to the number of subscribers I can send to?

No, you have the choice to select from a number of subscriber plans. Plans range from 500 to 25,000 subscribers but you can contact us to set up larger lists.

Is there a limit to the number of emails I can send on a monthly basis?

No, there is no limit to the number of emails you can send on a monthly basis. Send to your list as many times as you want, with no added cost.

How can I be sure my emails are delivered?

There is no way to guarantee 100% deliverability to every subscriber on your email list. However, we strive for the highest possible deliverability rates by making sure our customers are compliant with anti-spam regulations and by establishing relationships with email and Internet service providers. You can track deliverability inside of your control panel by clicking on an email that you have previously sent.

What happens if someone tries to send spam through this service?

We have a no-tolerance Acceptable Use Policy that prohibits spam from being sent through our system. We use a variety of automated and manual monitoring to ensure that this doesn't happen. If a customer tries to send spam, they will be removed from our system and will not be able to use our services again.

Why do I need to pay extra for Sitmeson's Newsletter Service?

In order to protect the integrity and reliability of business email systems, it is important to physically separate bulk email from normal business email. In order to provide customers with the ability to send email newsletters the right way, we have developed a new software platform and set up a totally separate infrastructure-hosting platform. On an ongoing basis we will need to monitor everything that is sent from our system, deepen relationships with ISPs, and support our customers in the same fashion we do with our email hosting services.

What types of statistics do you offer?

We provide statistics that track opens, forwards, and click-through rates, as well as bounces and unsubscribes. We also provide you with the status of your newsletter—from the time it is submitted to the time it is sent.

Do you offer email newsletter templates?

We currently do not offer templates; however when creating your newsletter, you have the ability to import logos, images, and photos as well as use an HTML editor to design your email newsletters. We are in the process of adding templates to our service offering.

Do you sell subscriber lists?

We do not sell subscriber lists. You use your list of customers, contacts, and prospects for your newsletters. It is our commitment to you—and other customers—to protect the integrity of our network, uphold the CAN-SPAM act, and ensure that all email campaigns are permission based in nature.



Sitemason
110 30th Ave North, Suite 5, Nashville, TN 37203
615-301-2600 or 888-349-5578