Step 1.

Coordinate with Sitemason Technical Support by emailing email@sitemason.com with the subject "Moving mail for yourdomain.com" (where yourdomain.com is actually your domain) saying that you would like to begin migrating your mail.  Support will get back to you with a list of mailboxes and aliases that are associated with your domain. 

Go through this list and determine the mailboxes that are active and that you would like to keep, then provide the password you would like for each of the mailboxes or a temporary password that you would like to use; you can change your password through the new webmail software (see below for link).

Step 2.

Once the mailboxes have been settled on and a list of passwords provided, Sitemason will ask for your permission to move your domain to their new mail service.  This is a permanent move, and once the "OK" has been given, there is no turning back.  At this point, your domain will be moved by Sitemason's Technical Support people and all mailboxes, aliases, MX Records, account information and all sorts of other technical nonsense will be transferred to the new service.

You don't have to do anything for Step 2.  It's all on our end. Woohoo!

Step 3.

After step 2, mail will no longer be delivered to your old mail server, so in your email client, change the following:

Incoming Mail Server to: pop.sitemasonmail.com
Outgoing Mail Server to: smtp.sitemasonmail.com
Password to: whatever you provided Sitemason with for the move
SMTP Authentication to: the same user name & password as your incoming mail server.

VERY IMPORTANT: You should only change your SMTP server settings  if and only if you are currently using our SMTP server (smtp.moses.com or smtp.sitemason.com).  If you are using any other SMTP server (most likely your Internet Service Provider's server), you should keep using that server!  The reason is that many ISPs restrict access to 3rd party SMTP servers and if that is the case for you, you must continue using them in order to send mail.

If you need help locating the POP and SMTP settings, follow one of the tutorials below for your particular email client:

Most people will have questions, and we've attempted to address some of of the most common ones in theFAQ below. 

1.  Q. Will I lose Any Mail?    
A. No! You will not lose any of your email.  The instant that your domain is switched over there will be forwards put in place on your old service to shoot any email that is delivered to the old mailboxes to the new service.  This allows the change-over to be instant and does not require the normal 24-48 hour grace period necessary for your MX Record DNS changes to propagate throughout the web.  Also, if you currently use webmail, all of your email will be migrated to the new system, so you won't miss anything.

2. Q: How does the new system deal with spam?
A: Our new e-mail service has greatly improved spam filters, and the default settings should work great for most people.  The default settings are medium level filtering that marks all spam with [SPAM] in the subject.  The agressiveness of the filtering and the action taken, including placing all spam in your "Spam" folder in webmail that is not downloaded by your pop client, can all be controlled through webmail.  This is also where you can control Safelists and Blacklists.  Login to webmail here using your regular e-mail address and password and click on "Settings" in the upper right to modify your spam handling preferences.

A PDF manual of Sitemason Webmail, including detailed instructions for using all the more advanced spam settings, is available here.

3. Q: I use admin.sitemason.com to add and remove mail accounts and aliases.  Will I still be able to do this?
A:  Not yet. We are currently in the process of building out the mail administration interface.  In the  meantime, please contact support at email@sitemason.com to add new addresses and aliases.  There is a $1.00 per mailbox monthly fee for any addresses above the pre-set limit for your account level.  You can view the limits on our pricing page here.

4. Q. Do you support other mail protocols?
A: Yes!  We now offer IMAP service!  IMAP allows you to keep all mail on the server and keep it synchronized between multiple computers and/or webmail.  The IMAP server is: imap.sitemasonmail.com.  We also plan to offer secure POP/IMAP/SMTP in the near future.

5. Q: I have been using your standard SMTP service to send out mass mailings.  Can I continue to do this?
A: Unfortunately, no.  In an effort to curb spam and stay off e-mail blacklists our new e-mail service limits the number of e-mails that can be sent at any one time to 200 e-mails.  For sending e-mail to large lists we strongly recommend using a service that specializes in e-mail marketing such as Emma.

6. Q: I had a default mail forward in place that sent mail addressed to any address at my domain to a certain e-mail address.  Will this change?
A:  Default forwards to outside domains are no longer available.   Due to dictionary attack based spamming methods having default forwards in place opens up the possibility of massive volumes of spam.  Also, if you were using default forwads to forward all mail to a single POP account and then using an Exchange server to sort out the individual recipients, you will need to set up individual POP accounts for every individual.

7. Q. That covered most of the questions I had, but what if I think of more later? 
A. You can always email email@sitemason.com for any questions you might have.  We are real people too (imagine that?) with real telephones, so you can always call Sitemason Technical Support locally at (615) 301-2600 or toll free at (888) 349-5578 and select Option 3 for Technical Support.