Support
Email SupportClick on the email program you will use for further instructions on how to configure your email account: Outlook 2003 Outlook Express Mac Mail Mozilla Thunderbird Incoming Mail Server: pop.sitemasonmail.com
Outgoing Mail Server: smtp.sitemasonmail.com Username: Your Full Email Address Password: Your Email Password SMTP Authentication is now REQUIRED: Use the same username & password as your incoming mail server. If you aren't sure what this means, please view the tutorials above for your specific email client. Webmail: webmail.sitemasonmail.com. Spam: Spam filters can be configured through webmail. A PDF manual of Sitemason Webmail, including detailed instructions for using all the more advanced spam settings, is available here [PDF]. Admin: Create Mailboxes and Aliases, login as users, and manage accounts. You can download a tutorial for using the admin interface here [PDF]. If you aren't sure if you have an email admin account, contact support and they will set you up with an account if you don't already have one. Users with an email admin account can login here. Troubleshooting: If you are getting email errors or bouncebacks when trying to communicate through email, it is extremely helpful to provide the headers of the emails that are proving troublesome. If possible, please try and forward your email headers when contacting Sitemason support. If you aren't sure what headers are or how to get them, follow this link for instructions. |