In order for Baker Storey McDonald Properties to better serve you, please fill out our survey. This survey will help us to better understand the needs of our customers by allowing us to see what areas of our service that you are satisfied with and any that need improvement. Your comments and suggestions are welcome.

First Name

Last Name

Address

City

State

Zip

Company

Your overall satisfaction as a Baker Storey McDonald Properties/Management Customer:

Your overall impression of Baker Storey McDonald Properties/Management customer service:

Overall quality of property:

Baker Storey McDonald Properties/Management...

Appreciates my business:

Is easy to do business with:

Understands my business needs:

Please rate the following aspects of your property:

Property Appearance:

Overall maintenance of property:

Building functionality:

Condition of common areas:

Exterior cleanliness:

How would you describe your overall satisfaction with your property management team?

Please rate the following aspects of your property management team:

Communication

Accessibility

Responsiveness

Follow-through

Timely resolution of service requests

Accomodation of unique needs

Professionalism & courtesy

Billing Accuracy

Billing timeliness

Please rate the importance of the following aspects of your property and the services delivered using a scale of 1 to 5, where 1 = not important and 5 = very important:

Billing accuracy

Billing timeliness

Condition of common areas

Exterior appearance

Overall property maintenance

Property management communication

Property management accessibility

Property management responsiveness

Property management follow-through

Please complete the following statements:

When I call with a service request, a property management representative typically contacts me within...

2 hoursSame day24 hours2+ days

This response time...

Needs improvementMeets expectationsExceeds expectations

Other than in response to service requests...

How often are you currently visited by property management?

How often would you prefer to be visited by property management?

Please rate the following aspects fo the leasing team and process:

Overall leasing process

Professionalism of leasing representative

Communication during the process

Responsiveness

Follow-through

Quality of tenant improvements

Timeliness of tenant improvements

Has Baker Storey McDonald Properties/Management kept you aware of its available properties and services?

YesNo

If a business associate was seeking space, would you recommend Baker Storey McDonald Properties/Management?

YesNoNot sure

Please feel free to add any additional comments or suggestions that you have on how Baker Storey McDonald Properties could improve any aspect of its business whether it be management, development or its brokerage services:

Contact Information

Overall Impressions

Property Qualities

Property Management

Leasing Process

Final Comments